Back to Home

Privacy Policy

Last Updated: January 2025

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you create an account
• Shipping and billing address when you make a purchase
• Payment information for processing transactions
• Communication preferences and history
• Product reviews and feedback

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Improve our website and services
• Prevent fraud and enhance security

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (payment processors, shipping carriers)
• Legal authorities when required by law
• Business partners with your consent

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL encryption for all data transmissions
• Secure payment processing through JazzCash and Easypaisa
• Regular security audits and updates

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

6. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@patagoniastyle.pk
Phone: +92 300 1234567

Back to Home

Return & Refund Policy

Last Updated: January 2025

1. Return Policy

We want you to be completely satisfied with your purchase. If you're not happy, you can return items within 30 days of delivery.

• Items must be unworn, unwashed, and in original condition
• All tags must be attached
• Original packaging should be included
• Proof of purchase is required

2. How to Return

To initiate a return:

• Contact our customer service at returns@patagoniastyle.pk
• Provide your order number and reason for return
• You will receive a return authorization number
• Pack the item securely with the original packaging
• Ship to: Returns Department, Patagonia Style, Lahore, Pakistan

3. Refund Process

Once we receive and inspect your return:

• Refunds are processed within 5-7 business days
• Refunds are credited to the original payment method
• JazzCash refunds are processed within 24-48 hours
• Easypaisa refunds are processed within 24-48 hours
• Bank transfers may take 3-5 business days

4. Exchanges

We offer exchanges for different sizes or colors:

• Subject to availability
• Price differences will be charged or refunded
• Contact customer service to arrange an exchange

5. Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Underwear and swimwear (for hygiene reasons)
• Customized or personalized items
• Items without tags or in worn condition

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damage
• We will arrange a free return and replacement
• Full refund if replacement is unavailable

7. Shipping Costs

Return shipping costs:

• Free for damaged or defective items
• Customer responsibility for change of mind returns
• Original shipping charges are non-refundable

8. Contact Information

For return inquiries:

Email: returns@patagoniastyle.pk
Phone: +92 300 1234567
WhatsApp: +92 300 1234567

Back to Home

Terms & Conditions

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to these terms, please do not use our website.

2. Use of Website

You agree to use this website only for lawful purposes and in a way that does not:

• Infringe upon the rights of others
• Restrict or inhibit anyone else's use of the website
• Violate any applicable laws or regulations
• Transmit any harmful or malicious code

3. Account Registration

When creating an account:

• Provide accurate and complete information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

4. Products and Pricing

We make every effort to display products and prices accurately. However:

• Product colors may vary slightly due to screen settings
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Prices are in Pakistani Rupees (Rs.)

5. Orders and Payment

When placing an order:

• Orders are confirmed upon payment receipt
• We accept JazzCash and Easypaisa payments
• Order confirmation will be sent via email/SMS
• We reserve the right to cancel orders for any reason

6. Shipping and Delivery

Shipping terms:

• Delivery times are estimates and not guaranteed
• Free shipping on orders over Rs. 5,000
• Standard shipping: Rs. 250
• Express shipping: Rs. 500
• Delivery available across Pakistan

7. Intellectual Property

All content on this website, including:

• Logos, images, and graphics
• Product descriptions and designs
• Website layout and code
• Trademarks and service marks

Are the property of Patagonia Style and are protected by copyright and trademark laws.

8. Limitation of Liability

We are not liable for:

• Indirect or consequential damages
• Loss of profits or data
• Any unauthorized access to your account
• Third-party actions

9. Privacy

Your use of this website is subject to our Privacy Policy, which can be viewed on our Privacy Policy page.

10. Governing Law

These terms and conditions are governed by the laws of Pakistan. Any disputes will be resolved in the courts of Lahore, Pakistan.

11. Changes to Terms

We reserve the right to update these terms at any time. Changes will be effective immediately upon posting on the website.

12. Contact Information

For questions about these terms:

Email: legal@patagoniastyle.pk
Phone: +92 300 1234567
Address: Patagonia Style, Lahore, Pakistan